Service Advisory

Important Notice: Updated Payment Rules and Procedures

Dear PawnHero customers,
At PawnHero, we are committed to providing you with convenient and transparent services. To ensure that our operations run smoothly and fairly for all our valued customers, we have implemented the following rules and procedures, which will be strictly enforced:

Pawn Renewal:

• - Payment for pawn renewals must be made within 24 hours from the date of the approval of the renewal request but no later than the maturity date. Pawner will be notified of the approval of their renewal request via SMS and email.
• - Penalties will be charged if payments are made beyond the maturity date, as stipulated in our terms and conditions (T&C).

Redemption:

• - Payment for pawn renewals must be made within 24 hours from the date of the approval of the renewal request but no later than the maturity date. Pawner will be notified of the approval of their renewal request via SMS and email.
• - Penalties will be charged if payments are made beyond the maturity date, as stipulated in our terms and conditions (T&C).

Payment Channels:
We offer several convenient payment channels for your ease of transaction:

• - Over-the-Counter Cash Payment
• - Security Bank Online
• - Online Bank Payment via Bancnet, BDO, PNB, and UCPB
• - 7-Eleven (7-CONNECT)
• - Coins.ph

Payment Validation:
To ensure a quick and accurate payment process, customers are required to upload proof of
payment via our website's "Validate Loan Repayment" feature. Please note the following
details:

• - Payment validation may take 1 to 3 business days.
• - Once validated, a notification will be sent to the pawner via SMS and email.

We understand the importance of a clear and efficient payment system, and we are here to assist you every step of the way. If you have any questions or require further clarification regarding these rules and procedures, please do not hesitate to contact our customer support team.

Thank you for choosing PawnHero for your financial needs. We look forward to continuing to serve you with the highest standards of service and convenience. Keep on Moneyfesting with PawnHero.

Dear PawnHero customers,

Exciting News from PawnHero.ph!

We're thrilled to announce our new offer! Starting October 16, 2023, our appraisal values for Apple products have soared to new heights! Reaching up to an astounding 75% of your item's worth.

Here are the details

✓ Appraisal Value: up to 75%

✓ Apple Products: iPhones, iPads, MacBooks

✓ Interest Rate: 6%

✓ Loan Term: One Month, Non-renewable

Your Pawnhero Family

Dear PawnHero customers,

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