Frequently Asked Questions

1. Go to wwww.pawnhero.ph/pawn or simply click here to pawn your valued item and create your pawn ticket.

2. Fill out the required details of your online pawn ticket then book your item pick-up schedule. Our certified in-house courier (Pawntrooper) will be at your specified address to pick up your collateral. Enjoy loan approval within 1 DAY only after your collateral has been picked up and appraised!
3. Once you’ve accepted our final loan offer, you may opt to cash out via bank transfer or any InstaPay and PESONet partner banks and electronic money issuers. Fast and secure!

PawnHero Pawnshop offers flexible loan terms and interest packages depending on the item category used as collateral for a loan.

Charges applied for gold and jewelry:

1. Interest of 3.5% for gold and jewelry or P500.00 whichever is higher
2. Service charge of 1% of principal loan but shall not exceed P5.00
3. Documentary stamp tax of P40.00 for loan amount up to P5,000.00, additional P20.00 on each P5,000.00 or fractional part in excess of P5,000.00

Charges applied for designer bags, luxury watches, gadgets and other item categories:

1. Interest of 4.99% or P500.00 whichever is higher
2. Service charge of 1% of principal loan but shall not exceed P5.00
3. Documentary stamp tax of P40.00 for loan amount up to P5,000.00, additional P20.00 on each P5,000.00 or fractional part in excess of P5,000.00

PawnHero accepts a wide range of items as collateral. For a full list of what we accept, visit the Items We Accept Page.

Once you have accepted our final loan offer, you will receive your money in a few hours through online bank transfer via InstaPay.

Once you have selected your item pick-up schedule after creating your pawn ticket online, our certified in-house courier (Pawntrooper) will pick up your collateral from your specified address, on your preferred date and time. Safe and convenient!

All PawnHero customers enjoy free insurance coverage provided by our partner Pioneer Insurance Corporation. All items entrusted to us by you are fully covered by insurance. The PawnHero warehouse is 100% safe and secure with 24/7 protection of our security team and advanced security protocols such as CCTVs and emergency alarm systems.

Make sure to fully settle your loan balance and don't forget to bring with you the original copy of your PawnHero ticket and two (2) valid IDs when redeeming your item/s. These are strictly required for us to be able to smoothly process your loan redemption.

Redeem your loan on or before the maturity date to avoid inconvenience. You may pay via these payment methods:

Over-the-Counter
Cash Payment
Online Bank Payment
7-Eleven (7-CONNECT Service)
Coins.ph

* Transaction and service fees may apply.

Not ready to redeem your loan? You can opt for a loan renewal! All you have to do is pay your interest amount due in full amount to extend your loan for another month. Payment methods for loan renewal are same with payment methods for Loan Redemption.

Yes! If you are not ready to redeem your item yet and pay the full loan amount, you can request for a loan renewal. Just login to your PawnHero account to apply for an extension of your loan or call one of our customer care specialists to help you.

Loan Estimate - A rough calculation and/or guess of the value of the item you want to pawn. The final loan appraisal/value can only be determined upon personal and thorough inspection of the item.
Loan Appraisal - This is the loan offer you’re entitled to get when you pawn a certain item with PawnHero.

With the exception of electronic gadgets, pawners are allowed to apply for loan renewal but are subject to approval.

Moreover, effective Feb. 15, 2022, PawnHero Pawnshop Philippines, Inc. shall allow a limit of up to three (3) renewals for all new loans secured by personal property other than electronic gadgets. Rest assured that renewed loans under this three-renewal limit shall comply with the applicable laws and regulations. PPPI shall issue a new pawn ticket indicating the new term of the loan agreed upon by PPPI and pawner relating to the renewal.

This three-renewal limit policy shall not apply to existing loans made prior to Feb. 15, 2022.

Loans made prior to Feb. 15, 2022 under the electronic gadgets category shall remain unavailable for loan renewal applications.

For the purpose of counting the number of renewals, 1 month loan renewal is equal to 1 loan renewal application.

For further details, you may refer to the policy on this link: Click here

Effective March 15 2022, PawnHero Pawnshop Philippines, Inc. shall allow pawners up to 3 months loan duration subject to approval. Rest assured that our new policy on loan terms shall comply with the applicable laws and regulations.

This three-month maximum loan duration limit policy shall not apply to existing loans made prior to March 15 2022.

Maximum of 1-month loan term still applies for electronic gadgets.

For further details, you may refer to the policy on this link: Click here