Return Policy

By booking your item for appraisal, you agree that if your item has been rejected for the reason of aesthetic and authenticity, your item will be returned to your address within 7-10 business days (except Saturday and Sunday) from the day of appraisal.

For follow-ups, you may reach us at 8828-2274, customer@pawnhero.ph or via our official Facebook and Instagram accounts.

Last Updated: September 16, 2020.

PawnHero Pawnshop offers different interest packages depending on the item category used as collateral for a loan. Charges applied: Interest of 3.5% for gold and jewelry, 4.99% for other types of items or ₱ 500.00 whichever is higher and 20% for Apple devices upon redemption;
Service charge of 1% of principal loan but shall not exceed ₱ 5.00; Documentary stamp tax of ₱ 40.00 for loan amount up to ₱ 5,000.00, additional ₱ 20.00 on each ₱ 5,000.00 or fractional part in excess of ₱ 5,000.00. Please see sample computation here.

PawnHero Pawnshop Philippines, Inc. is regulated by the Bangko Sentral ng Pilipinas with contact number (02) 8708-7807 and email address consumeraffairs@bsp.gov.ph.

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